Save big on time and expenses with activity-based insight into customer and employee experiences
Our framework will fulfil your needs today – in the future – in any situation – in any department – in any country.
Feedback on a background of comparable data takes the guesswork out and puts you in the driver’s seat to prioritize efforts.
We investigate whether your organization keeps what it promises in all the contexts you need it.
Motivated employees in balance with content customers
The survey format complies with standards and management tools, and it gives your organization great benefits:
- Strengthens leadership in both small and large organizations.
- Motivated employees who know when they are successful.
- Increased efficiency, productivity and profit.
It makes a crucial difference for the customers that the organization proves its willingness to develop the quality of all interactions:
- A uniform, relevant and transparent customer journey.
- Services and products support the brand promise.
- Proves the willingness to work to solve the world’s more significant problems.
STEP 1
Client & REPUTATION SURVEY workshop
Identify activities to survey & target groups using the EXPERIENCE LANDSCAPE; define team, survey dates, survey link, delivery date.
STEP 2
Client
Share survey link with respondents via for example: email, newsletter, website, email signature, linkedin, facebook, instagram.
STEP 3
Client & REPUTATION SURVEY workshop
Best practice feedback to internal target groups; recommendations on how to grow performance.