SMARTER BUSINESS DECISIONS
REPUTATION SURVEY provide you with comparable feedback from your customers and employees. Activity-based insight drives change and balance customer and employee experience without interpretation.
INTRODUCTION TO REPUTATION SURVEY
1-minute video tour
Keep a relevant promise in all situations
Our passion is to provide insight into the experiences of your organization and enable you to prioritize efforts without interpretations.
The proven methodology makes it straightforward to balance and grow any experience of your organization.
Customer Experience
Get in-depth insight into a part of or all of the customer journey.
Save time with a robust and well-tested framework.
Prioritise measurable efforts without interpretations.
Employee Experience
User input based on comparable data takes the guesswork out of feedback.
Save time with a survey format that is consistent with management systems.
Prioritize measurable efforts without interpretations.
Comparison of Customer & Employee Experience
Balance and grow the internal and external experience of essentiel interactions.
Compare how meaningful interactions are perceived and how well they perform.
Survey and align any interaction to brand promise.
Add value to any interaction with your organisation
Sales/Marketing
Survey and control activities – document impact quantitatively.
Align employees and customer experience in to the importance and performance of interactions.
Align campaigns to brand promise.
HR
Deep insight into employees understanding of how well interactions are managed at all levels from board to staff.
Quickly improve understanding of instructions and purpose.
Grow satisfaction by best practice management cross-department.
R&D
Test interactions internally and externally before they are scaled and implemented.
Get insight into innovation relevance in relation to brand promise.
Monitor and grow relations to any relevant partner
Management
In a glance insight into how well activities are explained, monitored and improved when necessary.
Survey and align perception of activities in relation to brand promise and strategies.
The framework is compatible with management tools and standards.
Board
Get insight into essentiel activities importance, performance internally and externally.
Get in-depth insight into activity management and degree of self-assessment.
Get an overview of brand consistency – the logic of the weakest link.
The activity-based framework is the best and most straightforward way to manage your brand systematically
Peter Ankerstjerne
Chief Marketing Officer
ISS
A survey as you know it – but much smarter
| TRADITIONAL SURVEY | REPUTATION SURVEY | |
|---|---|---|
| On-line questionnaire | YES | YES |
| Qualitative feedback | YES | YES |
| Time and resource-efficient framework | NO | YES |
| Comparable over time & place | NO | YES |
| Prioritize efforts without interpretation | NO | YES |
| Compare internal and external experience | NO | YES |
| Activity alignment to the brand promise | NO | YES |
| Importance versa performance | NO | YES |
| Compatible with standards and management | NO | YES |
Actionable insight with no interpretation
Interaction alignment to brand promise
Monitor and compare any interaction to brand promise – feedback from internal and/or external target groups.
Interaction management & monitoring
Get insight into any instruction, management and review of any interaction as experienced by internal target groups.
Interaction feedback
Get qualitative feedback on a background of quantitative data as importance and performance.